Emergencies are covered through our 24 hours emergency call out service with routine maintenance issues, such as problems with a dripping tap, being covered during office hours. Whether an emergency or an irritating minor problem you need not worry about finding your own tradesmen and wondering how reliable they are; a major concern if you are a student who has just moved into a new area for university.

Our trusted in-house call out maintenance service team provides top quality customer service and enables you to concentrate on the other things, which matter most to you, saving you stress and time.

If the maintenance team encounters a problem they cannot deal with themselves, for example, if it is a specialist problem, then Homelife Lettings will find you someone who can resolve the issue for you as quickly and efficiently as possible. You will not be left alone trying to solve the problem.

If you have any concerns about your rented accommodation, or if you would like more information about looking after your property, like what to do when you leave the premises unoccupied over a cold Christmas break, then our team of maintenance experts will provide you with the answers.

Free advice, to help tenants look after their rental property responsibly is always available so if you are unsure what to do, or if you should be worried about anything to do with your property, our 24 hour maintenance team will be on hand during office hours to put your mind at rest.

Our office hours for routine maintenance issues are 8.00 a.m. to 6.00 p.m. and for emergencies only the team may also be contacted between 6.00 p.m. to 8.00 a.m.

Whatever your property maintenance problem may be, Homelife Lettings will do our very best to fix your problem immediately, making your life easier.

Keeping your money in a government approved deposit scheme will benefit you as:

• Your money is protected, so providing you have adhered and respected the terms and conditions of your tenancy agreement, have proof that all final utility bills have been paid in full and left the house in good repair and clean, at the end of your tenancy agreement you will receive your deposit back, in full.
• Your money will not be lost or disappear, as your deposit is loaded onto a secure, protected database. Homelife Lettings use the government approved mydeposits.co.uk scheme, to look after your money so not only is there no chance of it going missing, being stolen or taken unfairly from you.

Today, all reputable letting agencies use a government approved deposit scheme to give tenants and landlords peace of mind.

If disputes arise mydeposits.co.uk will listen to both sides of the argument and decide how much of the deposit should be returned to the tenants and how much should be passed onto the landlord in compensation for damage or missed payments. This avoids lengthy and expensive court cases for both parties.

Knowing that your deposit is being safely looked after is the best scenario for tenants renting accommodation.

Homelife Lettings will give you valuable inside information about the local area and the property rental market. We will help you find the best property in the right location for your budget. With over 40 years’ experience and as members of the Southern Landlords Association you will be helped by our experienced, professional and friendly team and be matched to the most suitable residential properties, whether it is a flat or a house, without paying over the odds in rental. We will happily tell you about the various things to do in Southampton if you are new to the area to help you select the most suitable area for your interests.

Trying to find the right residential property on your own, especially if you are moving to Southampton and are unfamiliar with the city, may cost you money and inconvenience in the longer term if you go it alone. Should you make a mistake and rent the wrong property you will either have to wait until the end of your tenancy or put up with living in the wrong location, neither option is really acceptable to happy tenants.

Renting a residential property, which comes with a maintenance team on hand during office hours for routine issues, such as a leaking tap and which is available out of office hours for emergencies, gives you peace of mind.

With your deposit held securely through the government appointed mydeposits.co.uk you also know you will receive your deposit back, providing you have abided to the terms and conditions of your tenancy agreement, leaving the property in good repair and clean.

Having a team in place to handle any questions you may have also means you will not have to spend time hunting for your landlord or going through a middleman. Good communications is central to our high quality customer service and providing our tenants with a property rental experience they will be happy to repeat.