Frequently Asked Questions

There are many advantages to using Homelife Lettings when you want to rent a new home as an individual, a professional couple or as a family unit.

How do I view a property that I have seen on your website?

You can call us on 02380 586838 or 02380 555132 or email us at info@homelifelettings.co.uk and we will arrange a viewing for you.

One of our staff members will be happy to arrange to meet you and arrange to show you ALL the properties which match your requirements.

What is the minimum term of a tenancy?

You will be required to sign an assured shorthold tenancy agreement. These are granted for a minimum of 6 months but can be for anything up to three years in length before renewal is necessary, providing both parties agree to the timeframe.

On a general basis most people will sign for a 12 month period.

If you wish to leave the property before the end of the agreed period you will need to give two months’ notice, in writing, prior to the end of the fixed term.

We will consider short lets in special circumstances.

What do I need to do if I like the property?

To reserve a property, you will need to pay a minimum Holding payment of £300. This Holding payment is deducted from the full payment, which you have to pay when you move in to the property.

If for any reason we decline the tenancy, the money is returned to you. However, if you decide not to go ahead with the tenancy, the Holding payment will not be refunded.

How quick will I be able to move in?

Once you have made your choice, you should allow between 1 to14 days before you move in. This allows time for references and the preparation of the property, although the timescale can be much shorter. However, it may be that the previous tenant has yet to move out, in which case more time may be required. Our staff will keep you informed along the way.

What references will you need from me?

As a minimum we will require satisfactory references from your employer, current or previous landlord. We may also ask for a personal reference, and in any applicant under the age of 25 a guarantor will be required.

In some cases, we will use an independent referencing company to source and evaluate the references.

What is a Guarantor?

A Guarantor is someone who is responsible for the Tenant’s payment of rent. Should the rent not be paid, or if the Tenant causes damage to the property beyond the value of the deposit held, the Guarantor will be held responsible.

What does a Guarantor need to do?

A Guarantor will need to complete an application form and be credit referenced. They will also need to sign an under-taking to be legally responsible for any non- payment of rents or any damages that the Tenant may incur.

How do I pay the rent?

Rent is to be paid monthly in advance by standing order from your bank. Payment is set up to be withdrawn from your account 3 days before the rent due date so that it arrives on time.

If for any reason your circumstances change you must speak to us. Unfortunately situations alter where people’s employment conditions change. If you keep us informed we can then help you to protect your tenancy. The last thing we want is for you to fall into arrears. Speak to one of our staff who will be able to help you with your situation.

Why should I use Homelife Lettings?

We are one of the largest private landlords in Southampton. The principal benefit is that there is no middle man, so to speak. We manage our own properties and have our own in-house maintenance team to deal with any problems that may occur during your tenancy.

We pride ourselves on providing a superb personal service through our friendly and experienced staff, who will assist and support you, ensuring a pleasant and stress free experience.

Who do I turn to if I have a problem?

For any problem or query please first contact the office by phone 023 80586838 or by email info@homelifelettings.co.uk. We promise to deal with any matter in a timely fashion, with urgent matters (relating to your health and safety) taking top priority. We request any phoned in issues are followed up in writing via letter or email, explaining the nature of the problem and the date it was reported. You can be sure that problems will be dealt with promptly.

When will I get my deposit back?

Your deposit, which is insured with www.mydeposit.co.uk, will be refunded subject to the property being left in a satisfactory condition and proof that all final utility bills have been paid.

These will not be the only questions you have so please do not hesitate to contact us with any further inquiries.