Student FAQ

If you want to secure somewhere for the new academic year you will have more choice the earlier you start looking. During the student rental season (December/January/February) we would suggest contacting us regularly as property availability changes daily. The contracts will be organised for 1st July. If you leave it much later, you may struggle to find something that suits your requirements for the number of people sharing, or convenience of location near the university etc.

You can either call us on 02380 586838 , 02380 555132 or email us via our contact form and we will arrange a viewing for you. One of our staff members will be happy to arrange to meet your group to view ALL properties that meet your requirements. Typically this may be several houses in the area that suit your needs.

After placing your £100 holding deposit you have 10 DAYS to complete all the paperwork and pay the remainder deposit and fee (tenancy contract, guarantor form and standing form)

A Guarantor is someone who is responsible for the Tenants payment of rent. Should the rent not be paid, or if the Tenant causes damage to the property beyond the value of the deposit held, the Guarantor will be held responsible.

A Guarantor will need to complete an application form and be credit referenced and also to sign an under-taking to be legally responsible for any none payment of rents or damages that the Tenant may incur.

If for any reason your circumstances change you must speak to us, unfortunately situations alter where people’s employment conditions change. If you keep us informed we can then help you to protect your tenancy. The last thing we want is for you to fall into arrears. Speak to one of our staff who will be able to help you with your situation.

We value ourselves on superb personal service we offer you from our friendly experienced staff, who will assist and support you to ensure a pleasant and stress free experience.

Any problem or queries you have please firstly contact the office by phone 02380 586838 or email via our contact form. We promise to deal with any matter in a timely fashion, with urgent matters (relating to your health and safety) taking top priority. We request any phoned in issues are followed up in writing via letter or email, explaining the nature of the problem and the date it was reported. Subsequently you can be sure that it will be dealt with promptly.

The bills are not included in student properties. We recommend that when you move into the property you contact all relevant suppliers and provide them with your details and a meter reading. With regards to other facilities, such as internet access and sky television, we are happy for tenants to arrange for these facilities to be installed as long as we receive notification beforehand. However, in accordance with the tenancy contract, tenants will be solely liable for these facilities.

We provide a minimum of 5 items per bedroom, which consists of a double bed (99% of the time), a wardrobe, a chest of drawers, a desk and chair. In some cases, depending on the size of the bedroom, more furniture may be supplied. We will provide enough soft furnishing seats in the communal room with accordance of amount of tenants in the property. Also we will supply the equivalent of one large fridge freezer per 6 people (capacity 9.4 gross cu ft). Other items left by outgoing tenants may not be removed by us if they are considered to be useful, but they will not be maintained or replaced by the maintenance staff.

Your deposit, which is insured with www.mydeposit.co.uk, will be refunded subject to the property being left in a satisfactory condition and proof that all final utility bills have been paid.