Student FAQ

You can either call us on 02380 586838, 02380 555132 or email us via our contact form and we will arrange a viewing for you. One of our staff members will be happy to arrange to meet your group to view ALL properties that meet your requirements. Typically this may be several houses in the area that suit your needs.

You will be required to sign an assured shorthold tenancy agreement which are granted for a minimum of 6 months and can be anything up to three years in length before renewal is necessary if both parties agree. However on a general basis most people will sign for a 12 month period. If you wish to leave the property, you will need to give two months notice in writing prior to the end of the fixed term.

However we will consider short lets in special circumstances.

To reserve a property, you will need to pay a minimum Holding Deposit of £300. The Holding Deposit will be deducted from the full deposit you have to pay when you move in to the property. This is usually a month’s rent plus £100

If for any reason we decline the tenancy, the money would be returned to you. However, if you decide not to go ahead with the tenancy, the Holding Deposit will not be refunded.

Once you have made your choice, allow up to 1 to14 days before you move in. This allows time for references and the preparation of the property although the timescale can be much shorter. However, it may be that the previous tenant has yet to move out, in which case more time may be required. Our staff will keep you informed along the way.

As a minimum we will require satisfactory references from your employer, current or previous landlord. We may also ask for a personal reference, and in any applicant under the age of 25 a guarantor will be required.

In some cases, we will use an independent referencing company to source and evaluate the references.

A Guarantor is someone who is responsible for the Tenants payment of rent. Should the rent not be paid, or if the Tenant causes damage to the property beyond the value of the deposit held, the Guarantor will be held responsible.

A Guarantor will need to complete an application form and be credit referenced and also to sign an under-taking to be legally responsible for any none payment of rents or damages that the Tenant may incur.

Rent is to be paid monthly in advance by standing order from your bank. Payment is set up to be withdrawn from your account 3 days before the rent due date so that it arrives on time.

If for any reason your circumstances change you must speak to us, unfortunately situations alter where people’s employment conditions change. If you keep us informed we can then help you to protect your tenancy. The last thing we want is for you to fall into arrears. Speak to one of our staff who will be able to help you with your situation.

We are one of the largest private landlords in Southampton. The principal benefit is that there is no middle man so to speak. We manage our own properties and with our in-house maintenance team to deal with any problems that may occur during your tenancy.

We value ourselves on superb personal services we offer you from our friendly experienced staff, who will assist and support you to ensure a pleasant and stress free experience.

Any problem or queries you have please firstly contact the office by phone 02380586838 or email us via our contact form. We promise to deal with any matter in a timely fashion, with urgent matters (relating to your health and safety) taking top priority. We request any phoned in issues are followed up in writing via letter or email, explaining the nature of the problem and the date it was reported. Subsequently you can be sure that it will be dealt with promptly.

Your deposit, which is insured with www.mydeposit.co.uk, will be refunded subject to the property being left in a satisfactory condition and proof that all final utility bills have been paid.